Families: If you have received a notification that you have a Family Cost Participation Fee AND have received your first statement, please call the Call Center at 844-293-0023 to be setup with a USERNAME and PASSWORD. PCG cannot set up a username and password until you have received a statement. You must be setup with login credentials to make a payment. Thank you
Customer Service Center
To request a new insurance plan for filing B23 early intervention claims to commercial insurance, providers will need to contact the PCG help desk first and request the insurance name be added in EIBilling. Please have the following information available and ready to provide to the call center agent: The insurance plan name as it appears on the insurance card, if applicable the electronic claims payer ID (this can sometimes be found on the back of the insurance ID card), if applicable the mailing address of where the claims can be mailed to. Please allow 2-3 business day for the changes to take effect in the SPIDER drop down options.
PCG will accept MultiPlan offers on behalf of Programs
This item contains a list of payers who send Electronic Remittance Advices to PCG and as a result it is not required for programs to fax copies of checks to PCG.
Letter to Programs providing useful information regarding Commercial billing, transition timelines, EOB fax number and training sessions/signup.
Information about the change from Summit Technologies to Public Consulting Group for processing Family Cost Participation payments